How it works

1. For support, the customer double clicks on the "ITTS Africa Support" Icon on their desktop.
2. The customer can put in a brief description of the problem and then click on "Start Session".
3. A support technician will accept the incoming session and immediately provide assistance.
4. The customer can see exactly what the support technician is doing on their computer screen.
5. Once the problem has been resolved the technician will close the session.
6. A new session can only be initiated by the customer.

Some Key Features

1. Our product is 100% secure and uses 256 bit SSL encryption.
2. Our customers receive immediate support.
3. Connections can never start without an invitation from the customer, assuring peace of mind.
4. Copy files and apply patches. All transfers are automatically logged in the session history.